For All Orders there is a Standard Shipping Charge of INR 100 all over India.
Nekka Products are shipped from our warehouse located in Delhi.
Most of our orders are shipped within 2 business days of your purchase date. Once your order is shipped, we estimate you will receive your order within 5-10 business days of its ship date. We ship Monday through Friday, excluding weekends and holidays.
Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
Exchange Policy- INDIA
- We only exchange products and do not refund in case the customer doesn’t like the product(s).
- Items on sale are NOT ELIGIBLE for exchange.
- Customised orders are NOT ELIGIBLE for exchange.
- A product can be exchanged only ONCE through the course of an order.
- For Exchange, customers need to born Pickup & Re-shipping charges which is Rs.300/- all over India.
Exchange Policy- INTERNATIONAL
- Refunds are applicable ONLY in case of lost shipments.
- International orders are NOT ELIGIBLE for exchange.
- Exchange is accepted ONLY if the order is damaged in transit or the customer has received a wrong product.
- For any exchange, shipping charges will be borne by the customer.
Steps to follow for exchange
- Kindly inform us within 2 days of delivery, for which the customer needs to e-mail us at Nekkaindia@gmail.com with their order number and product picture.
- Once the concerned team checks the description & confirms the damage/ incorrect product, an email confirmation will be sent to the customer regarding the approval of the exchange or return.
- The product must be packed in the same packaging before it is couriered by the customer to our billing address (mentioned below).
- Shipping / Reverse pick-up / Re-shipping charges for returned or exchanged items will be borne by the customer only.
- Once we receive the product(s), we will then inspect and check the physical product. We shall dispatch fresh / correct product, as per Nekka policy.
- Product must be unused and untempered to be eligible for exchange.
- It may take longer than usual time to ship the exchanged product.